Charmed Gifts FAQ’s 

We have tried to describe every product as clearly as possible, but we understand you might have some questions. Read through the most common ones and if you’re still unsure, send us an email to sales@saltpillows.com.au

Q. As a corporate client or wholesaler, can I ship to multiple addresses?
Yes. please email or phone us to arrange.

Q. Selections for corporate gifts and wholesale orders:
Corporate clients can select their Blessing cards and the colour/s of the satin pouches, please refer to our website for all your selections. We can package to personalise for each staff member. Please email sales@saltpillows.com.au  to discuss your requirements.

Q. How long will shipping take?
All of our Charmed Gifts will be shipped within 24-48 hours.

Shipping
We use Australia Post for all shipping. Mostly via. Regular/General mail. If you would like it sent faster via Express Post please tick that box at checkout. We cannot guarantee Australia Post’s delivery “estimations” for remote locations. Please let us know if you have a particular date you need your sent by.

Shipping Cost
Free Australia Wide delivery is offered for orders $100 or greater. Please allow 2-5 days for delivery.

For all gifts under $100 you have the choice of $2 Regular Shipping (2-5 days) or Express (next business day).
We will gladly ship internationally – simply request a quote via email.

Q. What payment methods do you accept?
We accept payments through PayPal or EFT. For EFT payments we invoice you direct with our bank account details.

Q. Do you accept refunds or returns?
Yes, we can refund or send a replacement gift for damaged goods on arrival; the cellophane bag must not be open.

Please take a photo of the damaged item and email it to us, 

If you have not received your Charmed Gift after 10 days from notification that it has been posted, please contact us on sales@saltpillows.com.au . We will track it down or replace the order if it has been lost in the mail by Australia Post. 

NB. We cannot supply a refund if you have changed your mind on the Blessing card or colour selection of the satin pouch.


Salt Pillows for Cold Therapy Only FAQ’s

Dispatch & delivery
For all our products, please allow 3 business days for dispatch once we have received your order. We are based in Fairfield, Victoria and aim to dispatch your product/s asap. We will notify you immediately if there is a delay.

We use Australia Post for all our deliveries, unless otherwise requested. Australia Post offer a standard postage rate and service and an express rate – you can select either when placing your order. We can not guarantee Australia Post’s delivery time.
Please contact us if you have not received your order after tracking it with Australia Post first, please contact us during business hours.

Replacements and refunds for Salt Pillows for Cold Therapy.
For all other affiliate partner products, please refer to their website for their terms and conditions.
Salt Pillows are a personal body contact product, hence difficult to accept returns once used. If the fault is a production problem upon arrival, e.g. faulty or damaged, please contact us immediately. If we can not remedy the problem, we will issue a full refund of the purchase price.

Salt Pillows for Cold Therapy – No refunds apply for: change of mind, wrong color, wrong size 
We cannot refund or exchange any goods for “change of mind” or errors you made in color selection or size when placing your order. We can’t refund or replace if you simply don’t like the material pattern design you originally ordered. We may, at our discretion, offer a refund or exchange product on a case-by-case basis, provided that the item in question was purchased in less than 7 days.
If you have any issues, please contact us, we value your custom.

Frequently Asked Questions

Q. How are the Salt pillows made?
A.  Our Salt Pillows are made with a combination of 100% organic cotton, 100% natural calico and durable yet comfortable printed cottons, encasing 100% natural Himalayan mineral salt crystals. Nothing else is added. Unscented. 

Q. Where are they made?
A.  Handmade in Melbourne, Australia

Q. How do we use the salt pillows?
A. Use for cold therapy (do not heat) for soothing and general relief . Apply to the body for 10 to 20 minutes (recommended duration)

Q. Where do we store the Salt Pillows?
A. Store in the freezer for best results or in fridge. When not in use, store your Salt Pillow in the freezer or fridge in the plastic freezer bag provided with your purchase.

Q. What sizes are available?
A. Available in two sizes:  20 cm long x 12 cm wide. (8″x 5″) ‘So Cool’ and 40 cm long x 12 cm wide. (16”x 5”) ‘The Wrap’

Q. Do you take orders for custom made sizes?
A.  Yes. Custom sizes also available – contact us here

Q. What are the benefits using a salt pillow?
A. The benefits: Salt Pillows can alleviate, reduce and ease the symptoms of:

  • Hot flashes/flushes and menopausal symptoms
  • Over heating – swollen feet and ankles
  • Over heating due to pregnancy
  • Sports injuries, Inflammation, Swelling, Bruising,
  • Aches – muscle, head, joint and varicose veins
  • Mental stress – customer feedback has told us that Salt Pillows offer relief from your stress filled day. Place over your forehead or wrap around your shoulders, lay back, close your eyes and relax

Q.  When don’t we use the Salt pillows?
A.  If the use of the Salt Pillow causes a rash, irritation or any discomfort – discontinue use immediately. 

The Do Not list

Do Not:

  • Do not heat salt pillows at all. Do not heat in a microwave oven or hot conventional oven. May cause accidental burns when in contact with skin. Salt pillows are only to be used cold.
  • Do not place/use on any open wounds, cuts, abrasions, directly over (open) eyes.
  • Do not place directly over ears.
  • Do not wash the salt pillow. It is not washable.
  • Do not wet the salt pillow, if it wet, do not tumble dry. Dry flat in natural heat.
  • Do not add ointments or creams directly onto the salt pillow. Discard the salt pillow immediately if this occurs.
  • Do not allow pets or animals to chew, eat or play with salt pillows. Salt pillows are not toys and may cause harm if salt is digested.
  • Do not eat the salt. By purchasing Salt Pillow and The House @ No.8 products you agree and understand not to consume any ingredients – in any part. They are completely non-edible and are to be used strictly as specified.

Disclaimer:  we do not make any health claims with respect to the use, efficacy, application and/or benefits of our salt pillows. Salt pillows are strictly to be used as a cold application, similar to placing an ice pack or frozen peas on the body for cold relief.
For medical advice consult with a medical doctor or a qualified health practitioner. If you decide to purchase our products, you do so based upon your own opinions as to any benefits these products may provide.

Information provided This website contains general product information, this information is not advice, and should not be treated as such. The general information on this website is provided “as is” without any representations or warranties, express or implied.

You must not rely on the information on this website as an alternative to medical advice from your doctor or any other professional healthcare provider. None of this information is intended to be a substitute for medical diagnosis, advice or treatment

Q. What are you postage costs and terms and returns policy?
For questions regarding postage and returns, please see the Terms and Conditions

Q. Where can the cold salt pillows be used?
A. Cold Therapy Salt Pillows are suitable for every home, gym, sports center, health, fitness, wellness center, child minding creche, school, factory, warehouse, office and hospitality businesses. 

Q. Do they fit easily on my body?
A. Yes, because of their weight, they will mold and sit easily, they are not filled to the max to make them flexible.

Q. Do I have to lay down to use them?
A. Not always, sitting and laying down is the best as we don’t have straps to attach tightly to your body

Q. Stress relief – really?
A. Yes, from the feedback, lay back and place the salt pillow comfortable on your forehead area and close your eyes. Expect to fall asleep, it happens!

Q. Can we heat the salt pillows?
A. No, absolutely not. Do not microwave or place in any oven. Salt may spark in the microwave, and if heated may cause burns and injury when placed directly onto skin.

Q. Will the So Cool Pillow size fit in the First Aid Kit?
A. Yes, if your first aid kit is medium to large, but should be stored in your freezer when not in use. We supply a plastic freezer bag to keep it clean in your freezer at home or at work.

Q. Is it really better than a pack of frozen peas?
A. Cold Salt pillows provide a deep soothing coldness, not a sharp cold as frozen food products. And not as messy.

Q. Does it have any chemicals inside the Salt Pillow?
A. No, none. Only Himalayan Mineral Salt granules. Safe, even if accidentally ripped open, it’s only salt, pets and children will not want to eat it.

Q. Are they scented?
A. No, we do not add any essential oils or perfumes. They are completely unscented.

Q. The wrap, how long is it?
A. It measures 12 cm x 40 cm (5″ x 17″) it wraps around easily so you can move the salt by just shaking it to mold to your body part. 

Q. Good for pregnant women too?
A. Yes, Thanks to Betty B, she was the first one to say the salt cold pillow was a lifesaver. Hot, bothered and swollen feet were her daily issues. Welcome Charlotte! 

Q. Can we order in bulk for our factory?
A. Yes, they are ideal for all commercial and industrial work sites. Ask about our bulk buy discount.

Q. Do you ship anywhere in Australia?
A. Yes, Nationwide. But not overseas. 

Q. What is Organic Cotton?
A. 100% Organic Cotton
Organic cotton is grown without the use of harmful pesticides. The Organic Cotton used (as noted) for our handmade Salt Pillows is milled, woven, and printed in India, the world’s leading provider of organic cotton.

To be considered 100% organic, the cotton has met the very strict approval process. The “certifier” has approved every step in the process from cotton to the finished goods. The process begins from the time the cotton is grown, to how the cotton is transported to the mill, how it is milled, how it is bleached using oxygen based bleach (non-chlorine), how the cotton is printed using  low impact dyes, and must also meet a standard of fair working conditions set by the International Labor Organization (ILO).

At the end of the process a certificate is provided to ensure that all of these standards have been met and approved. The manufacturing company (we have purchased the cotton from) believe with proper care, organic cotton will actually last longer than traditional cotton. You can rest assured that the organic fabrics used for our Salt Pillows are beautiful, and safe for our planet and your family.