Charmed Gifts FAQ’s 

We have tried to describe every product as clearly as possible, but we understand you might have some questions. Read through the most common ones and if you’re still unsure, send us an email to sales@saltpillows.com.au

Q. Shipping overseas?
Yes. please email or phone us to arrange shipping

Q. Selections for corporate gifts and wholesale orders:
Corporate clients can select their Blessing cards and the colour/s of the satin pouches, please refer to our website for all your selections.  Please email sales@saltpillows.com.au  to discuss your requirements.

Q. How long will dispatch take once order is placed?
All of our Charmed Gifts will be shipped within 24-48 hours. Salt Protection Pillows may take longer depending on size of order. 

Shipping
We use Australia Post for all shipping via standard mail. If you would prefer Express Post please email us. We cannot guarantee Australia Post’s delivery “estimations” for remote locations. Please let us know if you have a particular date you need your sent by. 

Shipping Cost
Charmed pouches with blessings – all orders – $2 standard  shipping (2 to 5 days)
Salt Protection Pillows  – all orders – $10 flat rate shipping fee (2 to 5 days)

Q. What payment methods do you accept?
We accept payments through PayPal or EFT. For EFT payments we invoice you direct with our bank account details.

Q. Do you accept refunds or returns?
Yes, we can refund or send a replacement gift for damaged goods on arrival; the cellophane bag or any of the pillows or pouches must not be open. 
Please take a photo of the damaged item and email it to us.

 If you have not received your order after 10 days from notification that it has been posted, please contact us on sales@saltpillows.com.au . We will track it down or replace the order if it has been lost in the mail by Australia Post. 

NB. We cannot supply a refund if you have changed simply your mind in relation to the amount ordered or colour or blessing selections.


Salt Protection Pillows 

Dispatch & delivery
For all our products, please allow 3 business days for dispatch once we have received your order. We are based in Fairfield, Victoria and aim to dispatch your product/s asap. We will notify you immediately if there is a delay.

We use Australia Post for all our deliveries, unless otherwise requested. Australia Post offer a standard postage service. We can not guarantee Australia Post’s delivery time. Please contact us if you have not received your order after tracking it with Australia Post first, please contact us during business hours.

Salt Protection Pillows  No refunds apply for: change of mind, wrong color etc.
We cannot refund or exchange any goods for “change of mind” or errors you made in color selection or size when placing your order. We can’t refund or replace if you simply don’t like the material pattern design you originally ordered. We may, at our discretion, offer a refund or exchange product on a case-by-case basis, provided that the item in question was purchased in less than 7 days.
If you have any issues, please contact us, we value your custom.

Frequently Asked Questions

Q. How are the Salt protection pillows made?
A.  Our Salt Protection Pillows are made with a combination of 100% organic cotton, 100% natural calico and printed cottons, encasing specially selected, charged and dried protections herbs and salt. 

Q. Where are they made?
A.  Handmade in Melbourne, Australia

Q. How to use the salt protection pillows?
A. place where you require protection, in doors ways, entrances, in rooms, under beds and cots. Keep away for children and pets. Salt is harmful to cats if consumed.

Q. Do you take orders for custom made sizes?
A.  No, sorry.

Disclaimer:  we do not make any claims with respect to the use, efficacy, application and/or benefits of our salt protection pillows.If you decide to purchase our charmed products, you do so based upon your own beliefs as to any benefits these products may provide.

Q. What are you postage costs and terms and returns policy? 

For questions regarding postage and returns, please see the Terms and Conditions

100% Organic Cotton
Organic cotton is grown without the use of harmful pesticides. The Organic Cotton used (as noted) for our handmade Salt Pillows is milled, woven, and printed in India, the world’s leading provider of organic cotton.

To be considered 100% organic, the cotton has met the very strict approval process. The “certifier” has approved every step in the process from cotton to the finished goods. The process begins from the time the cotton is grown, to how the cotton is transported to the mill, how it is milled, how it is bleached using oxygen based bleach (non-chlorine), how the cotton is printed using  low impact dyes, and must also meet a standard of fair working conditions set by the International Labor Organization (ILO).

At the end of the process a certificate is provided to ensure that all of these standards have been met and approved. The manufacturing company (we have purchased the cotton from) believe with proper care, organic cotton will actually last longer than traditional cotton. You can rest assured that the organic fabrics used for our Salt Pillows are beautiful, and safe for our planet and your family.