Our charmed pouches and salt pillows are handmade and orders are processed asap, generally dispatched within 1-3 days once an order is placed. We will notify customers of any delays. Other products sold in our online shop are sent within 48 hours of receiving the order. Sometimes  they may incur a delay, if we are waiting on our suppliers. Buyers will be notified if we are unable to deliver in the stated time frames. If time lags or too long, we will issue an immediate refund.

Shipping: Sent from our local Australia Post outlet, during their opening hours
We ship to all states in Australia with standard-track-able shipping
, Unless otherwise advised.
We use Australia Post for all posting and shipping. Unless instructed by customer of their required shipping company/couriers.
We don’t ship to post office boxes.

Once dispatched from us, the estimated shipping times are based on Australia Posts delivery information.Generally from 3 to 5 business days.

                                                                                     Returns – Refunds –  Regrets

Returns: please do not send/post your purchase back before notifying us first. We will contact you to discuss how to solve the issues in a simple and satisfactory manner. 

Cancellations: sorry, we cant accept cancellations once the item has been shipped, i.e. has left our office and is in transit

30 Days after purchase date: we cannot offer a refund or exchange if you contact us with a problem after 30 days from the purchase date. Validity – Our refund and exchange policy is valid up to exactly 14 days from date of purchase.

Select Carefully before you checkout and pay.
Please select carefully, because we can’t offer refunds or returns if you have simply changed your mind, or selected the wrong color charmed pouch, wrong blessing card or gift item at checkout. See below: Vic Consumer Law info.
However, If the refund is approved, we will refund items and postage in full – the amount you have spent on that purchase.

If any product is damaged in transit, as we only use Australia Post and if they should damage the goods in transit:

  1. if you need to sign to accept delivery. Please don’t. Refuse delivery and hand it back to the delivery person.
  2. if it arrives damaged, so badly that is not usable, readable, wet, broken, really totally unusable for its purpose then please take a photo of the goods and email/send to us for proof, so we can sort it out with Australia Post. A full refund applies for you.

Postage – When returning an item: All postage and shipping costs are borne by the customer, we are not legally obligated to refund your postage costs when returning goods. i.e. you are responsible for paying for own shipping costs when returning your item. But we do take into consideration every claim for a refund for the cost of return postage.

If not damaged –  as above –  then to be eligible for a return, your item must be unused, unopened, clean and in the same condition that we sent it. It must be in the original packaging. Clearly not opened, unused and in the same condition it has left our office.

Our fault, our error: You will be fully refunded for the return shipping costs, when returning your item.

To complete your return: please do not send/post your purchase back prior to notifying us. 

1. FIRST Please contact us about the problem and be specific as to why you wish to return the item. email: sales@saltpillows.com.au

or phone/text on 041 999 4095 during business hours.

2. We require a receipt or proof of purchase, no exceptions.

3. There are certain situations where only partial refunds are granted.

  • Any item not in its original condition (as sent from us), is a slightly damaged
  • Or has missing parts for reasons not due to our error. Hopefully it wasn’t been opened in transit or by your neighbours
  • Any item that is returned more than 30 days after purchase date.All and any refunds is entirely at our discretion.

                                                                                                     Refunds
Once your return is received  in our office, and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds 
If you haven’t received a refund within 14 days, first check your bank account. Then please contact your credit card company, it may take some time before your refund is officially posted/visible. Next contact your bank. There is often some processing time before a refund is posted/deposited and can be viewed.
If you’ve done all of the above, and still have not received your refund, we need to sort this out asap, so please contact us: email: sales@saltpillows.com.au or phone/text 041 999 4095 during business hours. Mon-Friday 9am to 5pm.

On Sale & Specials & Clearance items – sorry no refund or returns apply. 
Only regular / standard priced items are eligible for a refund or return.

 Return Shipping address

To return your product, please notify us the date sent.

Mail to:
Marketing
Hills End Gardens Gifts
8 Russell St Northcote Vic. 3070

_________

Per Australian Consumer Law; https://www.consumer.vic.gov.au

When consumers do not have the right to return a product
Consumers do not have a right to return a product if they:

  • changed their mind and no longer want the product
  • ordered the wrong product
  • sent it onto someone else as a gift and they did not like the product
  • found the product cheaper elsewhere
  • found a better product elsewhere
  • were aware of the relevant fault before buying the product – for example, if the fault was written on the product’s tag, or for online purchases, indicated in any photos or descriptions of the item online
  • damaged the product by misusing it – for example, if they dropped in water, leaving it outside, or letting the dog chew it.
  • used the product for a long time and the problem is as a result of usual wear and tear

                                                                                         Regrets
Everyone has them in life, we value our customers and want to ensure they are all 100% satisfied. We strive to produce creative, good quality handmade products. NB handmade products are often not 100% perfect, please consider this when purchasing.

NB. By purchasing any products from the Salt Pillow website you understand and agree to all the conditions below, if you do not agree, please do not purchase any products and exit this website immediately: 

  1. Do not to consume any ingredients – in any part – from these products. They are completely non-edible
  2. Do not consume any salts, dried herbs or crystals in the pouches and sachets
  3. Do not heat the Salt Pillows in any way. They are only to be used cold or at room temperature. 
  4. Seek medical advice from qualified health experts for any and all health conditions. 
  5. Do not place/copy any Blessing cards in whole or part on any other media, social media, or reproduce in print or digital format. 
  6. You must not rely on the information on this website as an alternative to medical advice from your doctor or any other professional healthcare provider. None of this information is intended as a substitute for medical diagnosis, advice or treatment. 

We make no claims as to the specific benefits from our products. If you decide to purchase our products, you do so based upon your own opinions as to any benefits these products may provide.                                                                                     

                                                            Terms & Conditions of website

When using or accessing our website, all users, (including all affiliates) are acknowledging that they have read and understood the terms and agree to be legally bound by them. The Terms and Conditions of Use constitute the contractual agreement between all users and Salt Pillows regarding the use of our website and any activities or transactions that are conducted through and on the Site.

In these Terms and Conditions, the words “you” and “your” refer to any person accessing the site, and the words “we,” “us,” and “our” refer to Salt Pillows. We reserve the right at any time to: change the terms and conditions, change the content and structure of the website, update any fees or charges relevant to the site. Any changes we make will be effective immediately upon notice, which we may provide by means including, without limitation, posting on the website or via email. Use of the website after such notice will be deemed acceptance of the changes.

By visiting, using or purchasing products from this website you agree to be bound by these Terms and Conditions.

You are agreeing to:

Information provided
This website contains general product information, this information is not advice, and should not be treated as such. The general information on this website is provided “as is” without any representations or warranties, express or implied.

Third party Affiliate businesses, links and sites
This website contains links to third-party affiliate business websites.
 If you decide to access, rely on information and make a purchase on a third-party business website, you do so at your own risk. Salt Pillows is not responsible for the content of, and does not make any representations regarding the products of the affiliate linked third-party websites. The listing and link of another business on the website is not an endorsement of that the business by Salt Pillows and should not be construed as such.Salt Pillows does not provide any guarantee, warranty or refunds of goods supplied by the affiliate business.

Inquiries
You are welcome to visit our website to place online inquiries, and in doing so, agree to provide accurate, complete, and up-to-date information required on the online inquiry form. All information submitted via the online form is subject to our Privacy Policy.

Purpose
Salt Pillows has produced this website to promote and sell their products. We provide an affiliate facility for professional businesses and providers of their products services, these businesses have no relations to Salt Pillows financially, publicly, legally and Salt Pillows takes no responsibility for any purchases made via an affiliate link. Salt Pillows does not act as a business partner, management or employer or employee for any affiliate businesses listed on the site.

No Warranties:
Salt Pillows hereby disclaims all warranties, the site is available “as is” without warranty of any kind, you assume the risk and cost of any and all damage or loss from use of or inability to use the site, product or service. To the maximum extent permitted by law Salt Pillows expressly disclaims and all warranties, guarantees, express or implied regarding this site, including but not limited to any implied warranties of merchants ability, fitness for a particular purpose.

Product, public and Legal Liability:
In no event is Salt Pillows liable for damages of any kind, including, but not limited to special, incidental, or consequential physical or mental , lost monies, lost data, lost products, arising out of or in connection with your use of this site or any other materials, products and services provided to you by Salt Pillows or its affiliates.

Salt Pillows has no control over, and no liability for any third party websites, products or services linked to www.saltpillows.com.au.
We make no guarantees about the accuracy, currency, content, or quality of the information and products provided by other sites, and Salt Pillows assumes no responsibility for unintended, objectionable, inaccurate, misleading content that may reside on those sites, but will immediately cancel and delete the affiliates representation on our website if  found to be negative in any way.

Indemnity
By accessing and using  www.saltpillows.com.au  you agree to indemnify and hold harmless Salt Pillows, it’s affiliates, owners, staff, employees, consultants, agents, and representatives from any and all third party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising from your access to or use of the Site, your violation of these Terms of Use, or your infringement, or infringement by any other user of your account, of any intellectual property or other right of any person or entity.

Transfer of Rights and Assignment
Salt Pillows may wish at some point to assign or transfer its rights in this website to a third party. You agree that we may transfer or assign to a third party all of its rights and obligations with respect to you, including any rights and obligations with respect to your Information, on the condition that such third party agree to abide by Salt Pillows then-applicable Privacy Policy.

Copyright
© 2017 Hills End Gardens Gifts   All right reserved
All images, text, logos and artwork contained within this site are copyrighted. All rights are reserved. Unauthorized use by way of copying, storage, reproduction, publishing electronically or otherwise transmitting in any form or by any means in whole or in part is prohibited. You may not reproduce, modify, publish, distribute, sell, or exploit in any way, in whole or in part, any of the contents on the site.

Intellectual Property
All Blessings are the original and exclusive written works by the author/s and is legally the intellectual property of Hills End Gardens. All rights are reserved and all Blessings are fully copyrighted per authors copyright laws internationally. If we find our Blessings used on the world wide web or in book format we will take legal action. All use of our Blessings is strictly forbidden for private and/or commercial purposes without our express consent. 

The Charmed Pouches™ were created by Hills End Gardens and remain the property of Hills End Gardens. Copying in design/product is strictly forbidden.

Privacy Policy
We want our users to always be aware of any information we collect, how we use it, and under what circumstances, if any, we disclose it. Information collection and use
We respect each site visitor’s right to personal privacy. To that end, we collect and use information throughout our website only as disclosed in this Privacy Policy.This statement applies solely to information collected on this website.
For each visitor to our website, our web server automatically recognizes no information regarding the domain or e-mail address.
The information we collect is:
•used to improve the content of our web pages.
•used to customize the content and/or layout of our page for individual visitors.
•used by us to contact consumers for marketing purposes only after they have agreed to subscribe to our newsletter.

If enabled on your computer, this site utilizes cookies to enable you to automatically complete details on the inquiry form or purchasing form (definition of Cookies). If you prefer, you can set your Internet browser to refuse Cookies – the result will be that you will need to re-enter your information newly each time you make an inquiry or purchase, rather than automatically having the information fields pre-filled.
Registration is not required to enter our site. We have an inquiry form. We require information from the user on our inquiry form. A user must provide contact information (such as name, email ). If we have trouble processing an inquiry, we use the information to contact the user.
This information is: used to process the inquiry by Salt Pillows and through links, is forwarded to the particular business concerned so that they may follow up the inquiry.

Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information we (website developer) has put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We will only share your information with carefully chosen, reputable and trustworthy third parties such as PayPal and other payment gateways we may use. We will follow the relevant legal requirements and use all reasonable precautions to ensure that only responsible third parties see your personal information. However, we are not responsible for any breach of security or act or omission of third parties who receive the personal information.


Indemnities
All users of SaltPillows.com.au  agree to indemnify Salt Pillows and its directors, employees, partners and suppliers against any loss, damage, costs or expenses arising out of or in connection with the use of the website or our Mutual Promotion Program, and any and all claims by a third party. Salt Pillows.com.au shall not be liable for any default or negligent act or omission of any parties using the website, including affiliate partners or our Mutual Promotion Program arising in any way whatsoever.

Disclaimer of Warranties
Salt Pillows.com.au or any other party involved in creating, producing, or delivering the website shall not be liable for any direct, incidental, consequential, special, in-direct, or punitive damages arising out of your or any other parties, access to or use of our website or our Mutual Promotion Program. While we use reasonable efforts to include up-to-date information, we make no warranties or representations as to such information. Salt Pillows shall have no liability or responsibility for any errors, omissions, or inaccuracies in the content on the site or information on the website, or information provided to you by the businesses listed on our website. Further, we expressly make no representation or warranty and assume no liability or responsibility with respect to you or to any other users of the website, including but not limited to (i) as to whether any events will occur through businesses contacted through the website will fulfill any agreements entered into regarding the enquiry or service; (ii) the ability of you or any other user of the website to engage in transactions with any other user of the website; (iii) any details relating to any transactions you may engage in with any other use of the website (iv) the quality of information offered by you or any user of the website; (v) the financial condition of you or any user of the website; or (vi) compliance with local, state and federal laws by you or any other user of the website.
Information provided to us by you in connection with an enquiry on our website will be protected by Next Level Marketing in accordance with the terms of our Privacy Policy.


Your Consent
By using our website, you agree to comply with, and be bound by our Terms and Conditions. If you do not agree with some, or all of these Terms and Conditions, please refrain from visiting or purchasing from our site.
Notification of changes.  If we decide to change our privacy policy, we will post those changes to this privacy statement.

Contact Information
If site users have any questions or suggestions regarding our terms and conditions or privacy policy, please contact us:

Email: sales@saltpillows.com.au

Phone 03 9486 1771 |  Fairfield 3078 Victoria, Australia